The Consumer Credit Counselling Service (CCCS) is a registered charity and a
not-for-profit organisation providing money management advice, confidential
Budgeting,
debt counselling and debt repayment plans for both individuals and families. Our
website aims to provide accurate information and direction so as to obtain competent
financial counselling.
CCCS does not accept liability or responsibility for any inaccuracies within
the website or loss, damage or inconvenience caused as a consequence of any use
of or the inability to use any information contained in our website. We are not
responsible for claims brought by third parties arising from your use of any
information displayed or downloaded from our website.
This website may contain links to other websites, which are not under our
control. We do not accept any responsibility for the content within, or
availability of, linked sites. The inclusion of any links should not be taken
as endorsement of any kind by CCCS of the linked website or any association
with its operations, the links are provided for your convenience only.
Our Terms
This website has been prepared in order to provide information. We make every
effort to ensure the content is accurate, but it is not a comprehensive
statement of the law, or of the issues raised and should not be relied upon for
that purpose.
In no event will CCCS, its Trustees, agents or employees be liable for any
decisions made or action taken in reliance on the information in this website.
The content of the website may be changed without notice from time to time and
access to the website may be withdrawn at any time.
Privacy and Usage Policy
CCCS is committed to respecting and protecting your privacy. The structure of
this site is such that you can browse the website without revealing any
personal information about yourself or telling us who you are. If you do
provide us with your personal information, we will keep it confidential. We
will only use this data to provide you with the services requested.
Whilst visiting the CCCS website, you may voluntarily choose to send a question
through our Ask A Counsellor section. In this
case your email address is required in order for us to reply. This information
will only be used for this purpose and will be deleted within 6 months. It will
not be used for any form of marketing.
If you use the Debt Remedy facility and elect to follow the advice offered,
your personal details will be required to enable us to contact you. Your
consent will be required before you proceed.
CCCS cannot guarantee or warrant that files available for downloading through
the site will be free of infection, viruses, worms or other code that manifest,
contaminate or possess destructive qualities, but we do make efforts to
minimise the risk of virus. You assume total responsibility and risk for your
use of the site.
We may collect anonymous information about your use of cccs.co.uk from cookies.
These are small data files that are sent to your browser. Unless you have specifically
set your browser not to receive cookies, your browser will automatically accept them. No
personal data is collected from them and the cookie contains no reference to CCCS.
Cookies can be deleted from your computer and if you wish you may set your browser
not to receive cookies in future.
The information that the cookies collect is used to monitor the usage and measure the
performance of the service that cccs.co.uk offers. Acceptance or rejection of cookies does
not affect your ability to use this services or the advice that we offer. No personal data
is collected from you unless you specifically provide CCCS with that information.
Agreement
By using this website, you agree to our Privacy and Usage policy.
Copyright
Material on this website, including all text, logos and images, is protected by
copyright. All rights are reserved. No part of this website may be copied,
reproduced, transmitted or translated to another language without prior written
consent of CCCS except for your own personal, non commercial use.
©Consumer Credit Counselling Service 2008
Journalists, please see Notes to Editors.
Site Design by 
Registration Details
Consumer Credit Counselling Service is a trading name of:
Foundation for Credit Counselling
Registered Office
Wade House
Merrion Centre
Leeds
LS2 8NG
Registered In England no. 2757055
Registered Charity no. 1016630
Call Monitoring
Telephone calls may be monitored and recorded for quality and training
purposes.
Complaints Procedure
We are fully committed to providing you with the highest standard of service.
You can help us to do this, by letting us know if you are unhappy with the
service we have provided to you.
Please address any complaint to the Customer Service Manager, Consumer Credit
Counselling Service, Wade House, Merrion Centre, Leeds, LS2 8NG.
Your complaint will be fully investigated and hopefully, resolved to your
satisfaction. If however, you are still not satisfied with our response, you
may escalate your complaint to the Senior Management team:
-
Send details of your original complaint and the reason for your continued
dissatisfaction, to the Operations Manager at the above address.
-
Finally, and in the rare event that we have not been able to resolve the matter
to your satisfaction, please contact the Chief Executive directly at the
address above. The response that you receive from the Chief Executive will be
our final communication on the matter.
Obviously, we hope that this escalation will not be necessary as our aim will
always be to resolve your complaint as soon as we hear about it.
