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Your feedback is an essential part of this process. We hope that you’ll be able to take 5 minutes to complete our survey.

 

Frequently asked questions

We can help you solve your debt problem but in order to do so we first need to understand your situation. You need to give us information on your income and spending, your debts and your circumstances to help us provide a solution for you. You can either use our online service CCCS Debt Remedy or you can call our free Helpline on 0800 138 1111 if you would prefer to speak to an advisor



You cannot stop your creditor contacting you, but if you are getting phone calls that are upsetting or distressing you can write to your creditor and ask them to remove your phone number from their records. You can also make a formal complaint to your creditor if you are getting an unreasonable amount of phone calls or the calls are at unreasonable times during the day or night.



If your creditor says they won’t accept your payment because it is not the amount they expect, you must still send them the amount you have offered. Sending the payment shows the creditor that you are serious about trying to resolve your debt situation. If you haven’t already, send your creditors a copy of your budget to show you cannot afford to pay them what they are asking for and a list of debts to show the extent of your debt. If you are having problems arranging payments to your creditors we will be able to help you. You can use our online service, CCCS Debt Remedy to get a personal recommendation for your debt problems, or call our Helpline on 0800 138 1111.



If you are on a debt management plan with CCCS you can make changes yourself using our online service. Use the link at the top right-hand side of this page called ‘DMP Login’. You will need your client reference number and your password to log in. Your username is your client reference number which you will find on the paperwork we sent to you, such as your monthly statement. Your password will have been sent to you when your plan was first set up. You can also request a new password if you have forgotten yours.


 

Useful links

Community Legal Advice Offers free confidential legal advice for residents of England and Wales.

Consumer Direct Government-funded service offering advice and information on consumer issues.

Credit explained booklet Useful information on your credit file for the three main credit reference agencies.

Money Advice Service Offers free unbiased personal finance and money advice. 

Basic bank accounts A 'Money made clear' guide to basic bank accounts.

Money Saving Expert Forums Martin Lewis’ consumer finance information & discussion website.

The Insolvency Service Website Information on all aspects of insolvency including downloadable publications.

How to get in touch

Call our Helpline

Our FREEPHONE helpline is open from 8am to 8pm Monday to Friday and 9am to 2pm on Saturday.

0800 138 1111

Calls may be monitored and recorded for quality and training purposes.

We can call you back

We can arrange for a member of our team to call you on your preferred number at a convenient time. Request a call back

Send us an email

You can also contact us via email. Just send us details of your query using our contact form.

Write to us

Consumer Credit Counselling Service
Wade House
Merrion Centre
Leeds
LS2 8NG

© Consumer Credit Counselling Service 2011