If you would prefer to speak to someone face to face, make sure you consult one of the many local free debt help providers in Newcastle. We have marked them on this map and listed them below.
View Newcastle Debt Help Centres in a larger map
Newcastle City Council
0191 232 8520
www.newcastle.gov.uk
The council’s website has a page dedicated to dealing with debt and money problems.
Customer Service Centres:
The council also runs 6 Customer Service Centres providing face to face advice on a range of issues including council tax bills, benefits and housing tenancy issues.
Civic Centre Customer Service Centre
Civic Centre,
Sandyford Road,
Newcastle upon Tyne
NE1 8PU
Opening hours:
Monday-Friday, 8.30am-4.30pm
To find your nearest Customer Service Centre, see the map above.
Newcastle Citizens Advice Bureau
Newcastle CAB runs a specialist debt advice service. To access this, call into one of these branches:
City Bureau
St Cuthbert’s Chambers,
35 Nelson Street,
Newcastle upon Tyne
NE1 5AN
Tel: 0844 4994717
www.newcastlecab.org.uk
Opening hours:
Monday, Tuesday & Friday, 10am-12pm & 1-3pm
Thursday, 10am-12pm, 1-3pm & 4-7pm
Saturday, 10am-12pm
Cruddas Park Citizens Advice Bureau
Unit 12, Shopping Centre,
Cruddas Park,
Newcastle upon Tyne
NE4 7RW
Tel: 0191 2720134
Opening hours:
Tuesday & Thursday, 10am-1pm
Cowgate Citizens Advice Bureau
Cowgate Neighbourhood Centre,
Houghton Ave, Cowgate,
Newcastle upon Tyne
NE5 3HY
Tel: 0844 499 4717
Opening hours:
Monday & Friday, 10am-2pm
Local advice centres
Newcastle district benefits from several free debt advice services, including:
Christians Against Poverty (CAP)
Practical help for families and individuals who find themselves in debt, including budgeting advice, creditor liaison and personal support.
CAP Community Church Killingworth
32 Flodden Highfields,
Killingworth,
Newcastle upon Tyne
NE12 0NF
Tel: 07917 125 232
www.communitychurchkillingworth.com
CAP NCLC Newcastle
The Life Conference Centre,
Times Square,
Newcastle upon Tyne
NE1 4EP
Tel: 0845 519 3625
www.newcastleclc.co.uk
The Lemington Centre
Tyne View, Lemington,
Newcastle upon Tyne,
NE15 8RZ
Tel: 0191 264 1959
www.lemingtoncentre.co.uk
The Lemington Centre hosts a variety of advice sessions including job advice from Newcastle Futures, Citizens Advice sessions and the Credit Union.
Your Homes Newcastle (YHN)
Newcastle Civic Centre,
Barras Bridge,
Newcastle upon Tyne
NE1 8PR
www.yhn.org.uk
YHN manages council homes on behalf of Newcastle City Council. They offer advice services including debt counselling and benefits advice to council tenants.
Free legal advice services
Free legal advice is available in Newcastle from:
Newcastle Law Centre
1st Floor, 1 Charlotte Square,
Newcastle upon Tyne
NE1 4XF
Tel: 0191 230 4777
www.newcastlelawcentre.co.uk
Free, independent general legal advice from professional lawyers and legal advisers.
Opening hours for general advice:
Thursday, 1-4pm
Northumbria University Student Law Office
Northumbria University School of Law,
City Campus East,
Newcastle upon Tyne
NE1 8ST
Tel: 0191 227 3909
www.northumbria.ac.uk/sd/academic/law/slonew
Free legal advice and representation on areas including employment, housing, benefits and consumer issues.
Credit Unions
Newcastle has one centralised credit union:
Moneywise Credit Union
Civic Centre Service Point,
Room 31, Civic Centre,
Barras Bridge,
Newcastle upon Tyne
NE1 8PP
Tel: 0191 211 6983
www.moneywise.org.uk
Credit Unions provide a safe and ethical place to save and obtain affordable loans. The Moneywise Credit Union serves people who live or work in Newcastle upon Tyne and Longbenton. See their website for a list of its 20 local service points.
Debt advice for older people
There are a number of organisations offering advice services for older people living in Newcastle. They include:
Caring Hands
34 Wretham Place, Shieldfield,
Newcastle upon Tyne
NE2 1XU
Tel: 0191 261 5234
www.caringhandscharity.org.uk
Caring Hands provides an advice service to older and disabled people.
Opening hours:
Monday-Wednesday, 10am-3.30pm
Friday, 10am-3.30pm
Search Project
74 Adelaide Terrace,
Benwell,
Newcastle upon Tyne
NE4 9JN
Tel: 0191 273 7443
www.searchproject.co.uk
Search Project is a community resource centre for older people and their carers in West Newcastle. They run a drop-in advice service helping with benefits checks, form-filling, heating and housing problems.
Opening hours:
Monday-Thursday, 10am-1pm
Information NOW (Newcastle Older People’s Website)
www.informationnow.co.uk
Online information on a range of issues including benefits, care, housing and health. There is also a directory of local services.
Online advice directories
For more information on the community resources available to residents of Newcastle, you may like to consult the following:
Newcastle Families Information Service
www.newcastlefis.org.uk
This is a directory of organisations working within the Newcastle area.