Call monitoring

Telephone calls and 'online chats' may be monitored and recorded for quality and training purposes.

    

Complaints Procedure

We are fully committed to providing you with the highest standard of service. You can help us do this by letting us know if you are unhappy with the service we have provided.

Contact us

Please address any complaint to:

Client Liaison Manager
Consumer Credit Counselling Service
Wade House
Merrion Centre
Leeds
LS2 8NG

Your complaint will be fully investigated and we aim to resolve it to your satisfaction.

Escalation

If you are not satisfied with the outcome, it may be escalated by sending details of your original complaint and the reason for your continued dissatisfaction to the Chief Operating Officer at the above address.

In the rare event that we have not been able to resolve the matter to your satisfaction, please contact the Chief Executive directly at the address above who will provide the final response.

Obviously, we hope that this escalation will not be necessary as our aim will always be to resolve your complaint as soon as we hear about it. Complaints we cannot resolve may be referred to the Financial Ombudsman Service.

Copyright

All material on this website, including all text, logos and images, is protected by copyright. All rights are reserved to CCCS. Other than information contained in our Media pages, no part of the Site may be copied, reproduced, transmitted or translated to another language without our prior written consent, except for your own personal, non commercial use.

© Consumer Credit Counselling Service 2006 and 2009

Journalists, please see Notes to Editors.

© Consumer Credit Counselling Service 2009