We are fully committed to providing you with the highest standard of service. If you feel we have not done so, or have concerns about any aspect of our service, please tell us so we have the opportunity to investigate what has happened.
Contact us
Please write to the Client Liaison Manager at the address shown. You should provide details of your complaint and tell us how you would like the charity to resolve this.
Consumer Credit Counselling Service
Wade House
Merrion Centre
Leeds
LS2 8NG
Your complaint will be fully investigated and hopefully resolved to your satisfaction.
Escalation
If you are not happy with our resolution, your complaint can be reviewed at a higher level within the charity.
To escalate your complaint, you should write to the Chief Operating Officer at the above address, outlining your ongoing concerns.
In the rare event that you remain unhappy with our action or explanation having followed the procedures shown, you can write to the Chief Executive using the address provided.
We hope that escalation will not be necessary as our aim is to resolve any issues fairly and as quickly as possible. However, if we can't reach an agreement with you, a final response letter will be provided to formally set out the charity's position regarding your complaint.
Complaints we cannot settle may be referred to the Financial Ombudsman Service. Details can be found on their website: www.financial-ombudsman.org.uk