Life changes

Adapting to change

A significant change in your circumstances is one of the most common causes of financial problems.

Often these changes happen quickly and through no fault of your own. Whether you’ve lost your job, are suffering from ill health or separated from your partner, such a change can mean that you struggle to pay your household bills and debts. Having to adjust to such a financial change can be difficult, even if it’s only likely to be for the short term.

This section will provide you with help and practical advice to help improve your situation based on the most common types of life changes we come across.

If you have a specific question that you cannot find an answer to, please contact us and one of our advisors will be able to help you.

FAQs

How can I find out what benefits I can claim?

England and Wales > Life changes

You may be entitled to some Government benefits to help increase your income. You could speak to your local benefits office or visit Entitled to, a website with a benefits calculator. If you are struggling with debts and would like advice on benefits please call our helpline. One of our specialist advisors will be able to check what you are entitled to.

What is joint and several liability?

England and Wales > Life changes

Joint and several liability means that both people named on the credit agreement for a debt have equal responsibly to repay it. This means that if one person is unable to pay the other person will have to.

Where can I find some legal advice?

England and Wales > Life changes

There are several places you can go for free advice on legal matters.

Law centres are found in many larger towns and offer free advice from qualified solicitors or barristers. The Law Centres Federation can help you find your nearest centre.

Community Legal Advice can also assist you in finding free legal advice in your area.

What is payment protection insurance?

England and Wales > Life changes

Payment protection insurance (PPI), is insurance that will pay out a sum of money to help cover your monthly repayments on your debt you took it out for if you are unable to work. This could be because you have an accident or sickness, or become unemployed through no fault of your own. Some payment protection policies will pay the debt off if you die.