England and Wales FAQs

Eviction FAQ's

If you are struggling to pay your rent you may be entitled to some Government help. If you have a low income or receive certain benefits you may be able to claim Housing Benefit or Local Housing Allowance. Depending on your situation this may pay all or part of your rent.

To check what benefits you can claim you could visit Turn 2 Us, a website with a benefits calculator. If you are struggling with other debts and would like to speak to someone about what benefits you can claim please call our helpline. One of our specialist advisors will be able to help you.


 

If you are being evicted from your home please call our helpline. Our advisors can give you specialised advice and help you to solve your housing problems.

If you are homeless you may be able to get emergency accommodation or your local council may be able to find you a home. Please contact Shelter, the housing and homelessness charity, for more information. Their advisors will be able to help and support you in finding somewhere else to live


 

If you are not sure what type of tenancy agreement you have you should contact your landlord or check your tenancy agreement. All landlords have to supply a tenancy agreement to their tenants and this will say what type of tenancy you have.


 

Most people can apply for a council house but there will be a waiting list. Council houses are allocated on a points system. How long you wait to be given a house will depend on how many points you have. The council will give a higher priority to vulnerable people, people with children and people who are homeless.

If the council thinks you have made yourself intentionally homeless you may not be able to apply for a council house. More information can be found on the Direct Gov website.


 

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