If you have offered your landlord something towards the arrears each month and they won’t accept it, you should first look through your budget to see if you can afford to pay any more towards the arrears. Make sure you are not paying your unsecured debts rather than your arrears. If you cannot afford to pay any more towards the arrears, show your landlord a copy of your budget to demonstrate that you are paying all you can afford.

If your landlord still will not accept the payment, keep paying it anyway. This will show that you are trying to do all you can to sort the arrears out.

If you are struggling to pay your rent you may be entitled to some Government help. If you have a low income or receive certain benefits you may be able to claim Housing Benefit or Local Housing Allowance. Depending on your situation this may pay all or part of your rent.

To check what benefits you can claim you could visit Turn 2 Us, a website with a benefits calculator. If you are struggling with other debts and would like to speak to someone about what benefits you can claim please call our helpline. One of our specialist advisors will be able to help you.

If you are not sure what type of tenancy agreement you have you should contact your landlord or check your tenancy agreement. All landlords have to supply a tenancy agreement to their tenants and this will say what type of tenancy you have.