Credit reference agencies

Credit reference agencies hold information about you which is shared with lenders. This information can be checked when a company is deciding whether to give you credit.

A creditor may check with any of the three main credit reference agencies and find out your history of payments on other debts. They will be looking for information such as your payment history over the last 12 months, if you have any default notices, or a record of court action or bankruptcy.  This helps the potential creditor to decide how safe it is to lend money to you.  If you have a poor credit history, you may be charged higher rates of interest or refused credit altogether.

The creditor will also check your application details such as your address and date of birth to make sure they match with the information on your credit file. Information such as your salary, criminal record or medical history is not on your credit file.

Even if they are not offering credit, companies often check the credit files of new customers to confirm identity and prevent fraud. 

The three main credit reference agencies in the UK are Experian, Equifax, and Call Credit.

The details held by each of these may be different as not all creditors share details with all three.

In addition to these, many creditors share details with a separate fraud-prevention services called National Hunter Ltd and CIFAS.
 

    

FAQs

England and Wales > Creditor action > Credit reference agencies

It can be useful to know what is on your credit file, especially if you have been refused credit or you think you have old debts you may have forgotten.

You can get copies of your records with Experian, Equifax and Call Credit for £2 each. Details of how to apply are on their websites.

All three credit reference agencies offer online subscription services, usually with a free trial period.

To check the information held about you by National Hunter Ltd and CIFAS , you will need to pay £10 each. Again, details of how to apply are on their websites

England and Wales > Creditor action > Credit reference agencies

Information stored on your credit file stays there for six years. Details of defaults or court action will also stay on your file for this time, even if the debt is paid off earlier.

England and Wales > Creditor action > Credit reference agencies

Your credit file is attached to you as an individual, not your property or family. So if you have a poor credit history, this will not affect anyone else in your household.

The only exception to this is if you have a joint debt such as a mortgage or current account with someone else such as a partner. This creates a link between you so the credit file of one of you can affect the other.

If you have joint debts like this and you separate, you should write to the credit reference agencies asking them to add a ‘notice of disassociation’ to your files, stating that you are no longer linked.

England and Wales > Creditor action > Credit reference agencies

If there is an error on your credit file, contact the credit reference agency to correct it.

If they do not agree to change it, you have a right to add an explanation to your credit file yourself. This is called a ‘notice of correction’ and will be visible to any creditor who checks your credit file.

© Consumer Credit Counselling Service 2009