We regularly ask our staff to carry out surveys, and in the past we have used Best Companies to get their opinion on eight main areas (my company, leadership, personal growth, my manager, my team, giving something back, fair deal and well-being).
Our ‘Best Companies’ award
In 2008, over 500 companies registered to go for ‘Star Status’ and we were among the top 150 companies achieving this standard. As a result of the survey, Best Companies gave us two stars and said we are an ‘outstanding organisation’ to work for.
Our staff found reward came from helping our clients who have turned to us because of their debt problems. They felt we were making a difference in the world, giving us an 85% positive score and only three organisations in the survey had a higher score. Those who completed the survey also think that we have principles (80%) and they are proud to work for us (81%). All of our staff feel this is a great place to work, and a place where their jobs are secure and staff care about each other.
We see these results as a journey rather than a destination. We are continually trying to identify areas where we can do better. We continue try to motivate and inspire people using our staff feedback and feedback from clients.
Some of our staff’s comments
“The service that we provide to clients makes the job and my role very rewarding.”
“This is a great place to work as we make a big, positive difference to people’s lives everyday. We have a flexible working pattern, so can condense our working week into four days, this helps greatly with the work home life balance.”
“I have had a valuable working experience whilst being with CCCS. In my time here I have nothing but help and consideration. Training to do the job has been excellent and support from colleagues and management has enabled me to develop both as an individual and in my role at work.”